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Airline Customer Service Ground Operations Agent

$17.00 – $17.00 hourly

CRJ Aviation

Last Updated: 12/20/21

Job Description

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.

Required Skills/Abilities:

Must be highly motivated with a positive attitude.

Must be willing to work a flexible schedule including nights, weekends, and holidays.

Must adhere to dress code policy.

Ability to work efficiently under time constraints.

Able to attend required training.

Basic computer skills.

CRJ Aviation is a drug free workplace. Pre-employment drug test required.

Ability to work in extreme weather conditions.

Must be at least 18 years of age and possess a valid driver's license.

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.


Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.

Operate ground service equipment.

Marshal aircraft to and from gates.

Provide proper handling of baggage requiring special care.

Service aircraft lavatories.

Ensure compliance with FAA, TSA, airline, and airport regulations.

Responsible for aircraft security searches and commissary security searches as required.

Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.

Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.

Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.

Able to communicate using a two-way radio.

Effective communication skills, both verbal and written.

Perform aircraft interior cleaning as required.

Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.

Inventory tracking as required.

Other duties as assigned.

Education and Experience:

High School Diploma/GED required.

Experience preferred, however not required.

Physical Requirements:

Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).

May be required to lift, push, pull, or carry up to 100 lbs.

May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).

Regular attendance is a requirement of the role.

Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.

Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear.

Company Details

Fletcher, North Carolina, United States