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Customer Service Specialist

Express Employment Professionals

Last Updated: 5/20/22

Job Description

We are hiring a customer service professional to join a customer service team for a successful manufacturing facility.

Keeping the customer first and with strong communication, this position serves as a liaison between sales managers, product vendors, production planning, the warehouse team, and freight carriers. Imagine yourself as an orchestra conductor!

Schedule is Monday-Friday 8am to 5pm $18/hr to $20/hr to start with a raise after training.

Responsibilities include but are not limited to 3 areas:

General Customer Service:

  • Be customer advocate (externally and internally)
  • Be well versed with all customer specifications
  • Develop in depth knowledge of company's products
  • Manage/coordinate all account activities (account gate keeper) Business travel when necessary
  • Investigates and resolves matters of significance on behalf of management

Order Management:
  • Enter sales order data into SAP
  • Evaluate sales order pricing by contract/quote
  • Verify customer purchase order information
  • Coordinate and communicate customer orders/delivery schedules
  • Assist with inventory management/warehouse planning

  • Bill assigned customers
  • Audit sales invoices for accuracy, completeness, and conformance to customer specifications prior to customer receipt
  • Assist to prepare and email invoices to customers
  • Resolve customer invoicing issues identified by customers utilizing credit function
  • Troubleshoot SAP issues in the revenue cycle
  • Assist with account collection follow-up (when needed)

Company Details

Asheville, North Carolina, United States
Building Success. Building Hope. Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vi...