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(Archived) Catering Services Coordinator

Last Updated: 1/16/23

Job Description


Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

The Catering Services Coordinator handles all administrative duties required by the Catering and Services Department in order to provide superior services to our guests.


  • Schedules and prioritizes work load to meet deadlines of all managers.
  • Types and distributes all correspondence, including emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.
  • Answers calls to Sales office by third ring; takes detailed inquiry leads and submits to appropriate manager.
  • Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, dates and time call received.)
  • Enters group information in Delphi FDC to create Bookings.
  • Files, organizes and responds to high traffic email.
  • Merges and edits contracts detailing appropriate information.
  • Creates Posting Master accounts in Opera PMS to charge deposits.
  • Inputs amenities into GoConcierge for VIP clients and processes paperwork (amenity card, details to In-Room Dining).
  • Generates event diagrams using Meeting Matrix.
  • Creates Banquet Event Orders.
  • Daily distribution of BEOs.
  • Coordinates In-House Meeting requests.
  • Prints Daily Event poster for lobby signage.
  • Schedules site/planning visits for managers using Microsoft Outlook.
  • Responds to phone/email Catering inquiries.
  • Routes Catering contracts through DOS/DOC/MRC.


  • One year administrative/office experience required.
  • Must have excellent verbal and written communication skills.
  • Must be able to work alone as well as work well with others.
  • Must be able to work in a fast paced environment.
  • Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Excel).
  • Must have good organizational skills.

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...