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Market Place Supervisor

Omni Hotels and Resorts

Last Updated: 11/30/22

Job Description


Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

This position is responsible for maintaining good relations among guests and their retail sales associates, replenishment of all merchandise by inventorying and relaying those needs to the store Buyer in a timely manner. Also, this position is required to assist in the taking of inventory, the maintaining of the retail shop's cleanliness, and to maintain that all their retail sales associates are well trained and comply with the standards of Omni and the Retail Department.


  • Demonstrates and trains all retail specific standards and product knowledge.
  • Ensures all sales and sales statistics are properly recorded by each employee.
  • Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion.
  • Assists with the payroll processes as needed.
  • Ensures follow through of all employees and performs coaching and counseling as needed.
  • Assists guests with recording sales, accepting payment, providing product suggestions, and overall customer service.
  • Maintains continuous effort to clean shelves, counters, tables, fixtures, glass and floors.
  • Stimulates retail associates to increase sales per hour and units per transaction.
  • Insures that all retail staff is recording and tracking daily retail stats.
  • Assists with all inventory counts for shop merchandise.
  • Maintains proper supply levels in all shops and insures back stock warehouse areas are well maintained, organized and new product is placed on sales floor.


    • Minimum 1-2 years supervisory experience required
    • Previous customer service experience required.
    • Previous cash handling experience required.
    • Must have strong guest service skills
    • Must be able to move up to 40 lbs. Occasionally extend arms and hands. Seize, grasp, and turn objects with hands.
    • Flexible schedule to include evenings, weekends and holidays
    • Must be able to stand for length of shift

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...