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Front Office Supervisor

Omni Hotels and Resorts

Last Updated: 9/14/22

Job Description

Location

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities

  • Complete training of Bellmen and Doormen as directed by the Manager of Guest Services.
  • Oversees and keeps on order the storage of all guest luggage.
  • Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
  • Oversees the Maintenance of all the Bell Carts.
  • Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
  • Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
  • Supervises Bellpersons and Greeters to ensure a smooth and orderly work flow and maximum service to our guests.
  • Arrange alternate luggage area space during peak bag storage times.
  • All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel's facilities.
  • Understand and responsible for hotel key policies.
  • Responsible for handling all convention-related distributions to guest rooms.
  • Greet our guests in friendly, warm manner.
  • Maintaining an orderly log of fronts.
  • Maintaining an orderly package log.
  • Follow-up check of stored packages.
  • Be familiar with Epitome and GoConcierge systems.
  • Strive to improve Medallia scores.
  • Be involved in resolution of as many guest's complaints as possible.
  • Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
  • Provide a "Welcome Call" to guest as required by management.

Qualifications

  • High School Diploma or equivalent.
  • Prior supervisory experience required.
  • Prior hospitality experience preferred.
  • Ability to teach, develop, and motivate others.
  • Must have the ability to multi-task.
  • Excellent verbal and written communication skills required.
  • Must be 21+ with valid Driver's License



Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...