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Director of Retail

Omni Hotels and Resorts

Last Updated: 8/11/22

Job Description


Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

The Director of Retail is responsible for daily sales, customer service, employee training & scheduling, inventory control, merchandising, payroll management and the opening and closing of the retail departments, including but not limited to Cloth, Seasons, Pink Pig, Logo and Marketplace.


  • Sets the exemplary role of Specialty Retail Service. Ensures the number one priority of all sales associates is the customer and customer service.
  • Manages all retail staff, by preparing weekly schedules, addressing employee grievances, and elevating them to Director of Finance if necessary and providing supervisory coverage in stores. Assists in the hiring and termination of all related associates.
  • Create and manage a team based environment with staff and continually evolve developing a positive atmosphere within the department.
  • Manages all documentation related to direct reports, including but not limited to, 90 day, seasonal and yearly reviews, associate requisitions form and personal information forms (PIF).
  • Develops and builds store displays. Manages all merchandising within each venue to present product in a clean and engaging manner at all times.
  • May be required to attend relative tradeshows to assist in open to buy for all hospitality retail venues. Working alongside of Retail Director, assists in product selection to have a diverse and intriguing product mix that will translate to revenue generation.
  • Working with Retail Director, manages reorder of assigned product categories, while managing inventory levels in line with business levels.
  • Coordinates all vendor clinic schedules by communicating with vendors and ensuring that all clinic details are planned and executed. Manages all monthly training topics at Omni Service Tradition Meetings.
  • Coordinates the checking in of products, merchandising product on floor, and warehousing back stock.
  • Manages scheduled monthly and quarterly inventories by delegating work, taking inventory with POS scanning guns, coordinating all re-counts, coordinating all inventory verifications with accounting and compiling data results, while following all inventory procedures that align with internal audit compliance
  • Assists in data entry in Point-of-Sales (POS) software by entering and checking data that is entered into the system. Ensures that all employees are trained on how to enter correct data.
  • Manages daily replenishment of back stocked product to the sales floor, as well as maintaining a clean and organized back stock room.
  • Ensure the store will maintain a clean atmosphere by adhering to an established cleaning schedule.
  • Complete/ensure purchase orders are created in a timely fashion and ensures that items are purchased at correct times, and manages inventory levels to level of business.
  • Ensures all employees have completed all end of shift duties. Responsible for the opening and closing procedures of the stores.
  • Establishes store procedures, ensuring all the above tasks are performed in a timely fashion.
  • Assists in providing options for special orders for clients and groups. Works with Conference Service team to build sales to group business.
  • Working with the Director of Retail to plan and conduct sales of slow moving inventory within the shops including end of the year sales to reduce inventory levels during the off season.
  • Contributes to team effort by accomplishing related results as needed.
  • Work with Hotel operating systems to include: RTP, Kronos, BirchStreet and Opera
  • Lead presenter in running monthly Omni Service Training meetings.
  • Manages monthly Moments of Service for all staff in assigned shops. Develops this program on an ongoing manner to keep customer service at its highest level.
  • Assist in covering monthly safety committee meetings and/or ambassador meetings
  • Attends monthly managers training.


  • Previous Retail Management Experience Required.
  • High School Diploma or GED, plus five years relevant experience or an equivalent combination of training, experience and/or education.
  • Must have excellent interpersonal skills.
  • Must provide excellent service to internal and external customers.
  • Must be familiar with the operation of a retail point of sale software system.
  • Must have excellent oral and written communication skills.
  • Must be attentive to detail.
  • Must have the ability to adapt to unexpected situations.
  • Must be punctual and reliable.
  • Must be able to work weekends and holidays, and be flexible with the schedule.
  • Must be able to remain calm and portray a friendly demeanor in stressful situations.
  • Must be able to lift 30-40 lbs.
  • Must be able to stand up to 8 hours per day.
  • Must be able to walk, bend, push/pull, crouch, kneel, climb, and reach often.

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...