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(Archived) Rooms | Leader in Development (LID)

Last Updated: 6/27/22

Job Description

Location

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Responsibilities

  • To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
  • Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
  • Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
  • Execute room inspections according to standards.
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
  • Assist with shift coverage in the event of call-offs of staff.
  • Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
  • Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
  • Maintain Four Diamond Standards of guest service

Qualifications

  • Attain a high propensity for customer service.
  • Previous cash handling experience.
  • A Bachelor's degree is required, preferably in Hospitality Management.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [Register to View] .

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...