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(Archived) 2nd Shift Loss Prevention Supervisor

Last Updated: 5/17/22

Job Description

Location

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

$1,000 Sign on Bonus!

To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. E nsure the routines and tasks of each shift are properly completed in accordance with Omni standards.

Responsibilities

  • Responds immediately to emergency incidents and Security requests.
  • Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
  • Ensures the safety of our guest, associates, and hotel property at all times.
  • Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
  • Ensures that all Security personnel functions are being properly completed.
  • Ensures that shift personnel are properly assigned.
  • Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.)
  • Reviews all reports completed by Security officers to ensure accuracy and timely submission.
  • Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
  • Reports all observed hotel property deficiencies and safety hazards.
  • Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
  • Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention.
  • Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
  • Ensures that all Security equipment are kept clean and in good working condition.
  • Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest
  • Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention.
  • Checks cashier vault at normal intervals.
  • Periodically inspects exterior of building.
  • Maintains a continual line of communication with the Director of Loss Prevention.
  • Understand all emergency procedures.
  • Understand all radio codes.

Qualifications

  • Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Experience in Loss Prevention in an upscale hospitality establishment preferred.
  • Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
  • Good verbal/written communication skills.
  • Attention to detail and excellent organizational skills.
  • Maintain a professional business appearance, attitude, and performance.
  • Must be 21 and up with valid Driver's License

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...