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(Archived) Information Technology Manager

Last Updated: 5/16/22

Job Description


Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

The Information Technology Manager role is responsible for the overall planning, organization and execution of all IT related functions. This includes but is not limited to directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Ensures the smooth functioning of all computer and network systems that enhance service and value for hotel guests and associates while strengthening productivity and profitability of for Omni Hotel & Resorts.

In addition, is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors.

This hands-on oriented leadership role requires a deep level of information technology / infrastructure, application development, security and compliance knowledge.

• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies and other Corporate IT standards; performs audits, system maintenance and security reviews.
• Remains abreast of changes in user, system software and hardware requirements.
• Where applicable, leads and engages local IT team toward success.
• Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.
• Train users on proper way to use and maintain the system, which may include conducting training and retraining sessions with hotel associates.
• Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
• Provide onsite assistance with company issued phones and be liaison between Telecom Providers ensuring all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms and assist with telephone moves, add and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Provides hands-on support, as well as coaching and mentoring, to the IT team members
• Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.
• Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.
• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Hires, recruits and retains superior IT talent that is required to enable and drive future growth
• Demonstrates exceptional written and oral communication skills and is capable of communicating to all levels and areas of the organization.

Principal Duties
• Oversees and conducts the periodic integrated risk assessments across the property and provides reporting to the Omni Service Center leadership team as needed
• Provides subject matter expertise for common IT compliance areas
• Works with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation and monitoring of these requirements
• Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
• Oversees periodic IT compliance assessments of key compliance risk areas
• Delivers and continuously improves the Information Security - providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findings
• Acts as primary security contact and liaison with all business leaders in matters relating to information security
• Acts as a local escalation contact for security risks, issues, and developments
• Attains a clear understanding of the business data lifecycle, initiatives and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or operating performance
• Communicates in business terms that can be clearly understood at all levels of the organization
• Communicates, oversees and carries out technical implementations of technology solutions required to meet business objectives
• Provides advice and counsel to the business executives regarding key initiatives that could be impacted by compliance or security issues


Minimum Requirements
• 4+ years Information Technology experience including 2+ years managerial experience
• Bachelor of Science Degree in related technology field or equivalent

Critical Skills
• Deep and best-in-class understanding of foundational IT networking, operating systems, application development and specific experience with implementing security technologies.
• Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organization
• Strong Project and Time Management skills
• Ability to handle multiple tasks, prioritize and meet deadlines
• Strong interpersonal and influencing skills.
• Interviewing and investigative skills

Working Relationships
• Will interact with all employees of Omni Hotels & Resorts on a regular basis, including IT and other cross-functional team-members at the Corporate Offices and property locations. Will also interact with members of the Senior and Executive Leadership teams.

• Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc.
• Ability to travel up to 25% of the time within the region

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [Register to View] .

Company Details

Asheville, North Carolina, United States
AUTHENTIC LOCAL FEEL WITH EXCEPTIONAL SERVICE Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond se...