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Patient Services Representative

Express Employment Professionals

Last Updated: 11/02/22

Job Description

Do you have experience with collections? Have you worked in medical billing or have medical office experience?

A great organization in the South Asheville area is looking for a Patient Services Representative.

Responsibilities include, but are not limited to, the following:

  • Monitor collection dollars by Hub to maximize productivity and reduce overall delinquent accounts.
  • Make outbound calls and send correspondence to patients in delinquent status.
  • Answer/respond to calls and/or correspondence related to patient balances. Analyze and interpret reasons for patient balances from EOB (deductible, co-insurance, co-payment).
  • Document all work and calls performed in database system. Recordkeeping of collection and status of accounts. Strong and accurate data entry skills.
  • Coordinate patient payment arrangements when possible.
  • Record patient payments by phone. Provide receipt upon request.
  • Involve Collection Supervisor when additional support is required to perform job duties.

  • One to three years of experience in general office administration and previous collection experience.
  • Ability to speak Spanish and previous billing coding experience, a plus.
  • Excellent communication skills, both written and oral.
  • Proficient computer skills including word processing, and data entry. Familiar with Microsoft Office, Excel, and Outlook as email is an important communication tool.
  • Must have ability to communicate professionally and effectively with customers, management, and co-workers.
  • Work in a fast-paced office environment and sit for long periods of time in front of computer while talking on the phone throughout entire workday.
  • Ability to handle daily stressful situations due to the nature of the job, as well as work independently and stay focused on task at hand.
  • Prioritize, problem solve, and multi-task.
  • Work closely with other staff to identify, resolve, and share information regarding patient payment trends and problem areas.

  • High school diploma or GED equivalent. Healthcare or related experience required.

Schedule is 8am to 5pm Monday - Friday and pays between $16/hr - $18/hr DOE. Potential remote opportunities but not guaranteed.

Call today to schedule an interview!

Company Details

Asheville, North Carolina, United States
Building Success. Building Hope. Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vi...