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IT Support Technician

$1.00 – $1.00 hourly

Impact Health

Last Updated: 12/20/21

Job Description

ABOUT IMPACT HEALTH


Impact Health is a dynamic start-up entity created to lead Western North Carolina's (WNC's) participation in the State of North Carolina's Healthy Opportunities Pilot program for Medicaid.


Functioning as the Network Lead for WNC's Healthy Opportunities program, Impact Health:

  • Serves as a connection between the NCDHHS, private health plans, and HSOs participating in the pilot.
  • Oversees the WNC HSO network.
  • Supports capacity building, training, technical assistance and convenings for HSOs.
  • Reviews HSO invoices and forwards them to the correct private health plan.
  • Collects and reports data to inform evaluation efforts.

Impact Health serves a network of not-for-profit human services organizations (HSOs) that provide housing, transportation, food, or interpersonal safety services.

Our network HSOs provide services to eligible Medicaid Managed Care Members.

Thank you for your interest in this role and we encourage you to visit our website to learn more! [Register to View]

SUMMARY


The IT Support Technician position oversees setting up, managing, and troubleshooting the technology systems that the organization uses to maintain computer and software networks. This position works closely with Impact Health's third-party IT vendor, and will offer day-to-day support to the organization, while relying on extensive subject matter expertise of the vendor. Duties include responding to hardware problems, and tracking the data and communications used on their network.

ROLE


The IT Support Technician maintains and improves the technical systems of Impact Health to ensure all employees have the technology they need to complete their work and the organization's important files and information remain safe and intact. Responsibilities include:

  • Liaising and cultivating an excellent working relationship with Impact Health's third-party IT vendor.
  • Maintaining working components through repair or replacement.
  • Assisting team members and HSOs via email or phone with technical difficulties.
  • Assisting HSOs with platform technical difficulties.

ATTRIBUTES & EXPERIENCE


Education/Certification

  • Bachelors' Degree or Associate Degree in Information Technology or related field is desired OR High School Diploma and relevant Information Technology certification(s)/training/years of experience in place of degree.
  • 3 years' Information Technology experience.

Work Experience


Required:

  • Hardware and software knowledge, service, and ability to perform installations.
  • SharePoint administration.
  • CRM administration.
  • Solid knowledge and proficiency in Microsoft applications and environments.
  • Prior experience using standard operational procedure documentation to assist team members and client partners.
  • Prior experience providing technical support in person, over the phone and/or via email, where appropriate.
  • Work with team members to establish and maintain documentation.
  • Ability to analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Experience working in a team-oriented, collaborative environment.

Preferred:

  • Ability to project manage software deployment and training.
  • Previous service desk experience.
  • Field service experience.
  • AV experience.
  • Basic knowledge with firewalls and authentication systems.

Competencies and Behaviors

  • Pick up new technology quickly and easily with minimal guidance.
  • Troubleshoot and problem solve.
  • Communicate effectively, both verbally and in writing
  • Communicate with team members and HSOs over the phone in a pleasant and helpful manor in high stress situations.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service and interpersonal skills.

WHAT WE OFFER


All full-time team members can participate in a broad offering of competitive benefits, including health insurance, retirement, PTO, and more. Starting salary is commensurate with experience that will be vetted through the interview process.

OUR COMMITMENT TO EQUITY AND INCLUSION


Impact Health is committed to diversity, equity, and inclusion in our work and on our teams. We know that the rich diversity of perspectives and wisdom that is imperative to our purpose can only come from a wide variety of origins and life experiences. We strongly believe that creating a workplace where all team members thrive is critical to fulfilling our purpose in the communities we serve and we intentionally recruit, develop, and retain the most talented people from a diverse candidate pool.


Qualified candidates are urged to apply and will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.



Company Details

Asheville, North Carolina, United States
We are looking for visionary, courageous, energetic, approachable and inquiring professionals to join our team. If you are excited about working in a start-up environment where possibility always outweighs uncertainty, then we’d love to talk to you.  In alignment with our vision to positively impact employment in our home region of Western North Carolina, we are...