Meet Diana Blackett

Mission Health – Supervisor – Quality Assurance & Patient Ambassador

 

Diana’s Story
From Hospitality to Hospital

My background is in Hospitality & Retail  Management, while my work experience has varied in fields of customer service, housekeeping, visual merchandising and employee training/development “ I am definitely not cookie cutter”.  I came to Mission because they allowed people with eclectic, colorful, and unconventional backgrounds the opportunity to develop new ideas, foster innovation and support change throughout our system.

What Diana Does

Supervisor – Quality Assurance & Patient Ambassador

Proactively resolves and anticipates patient issues and provides follow-up to ensure any Environmental Services issues are resolved to the patient’s satisfaction. Solicits patient feedback and supports the efforts of the EVS Management Team in improving the patient experience and increasing HCAHPS scores. Knowledge of the basic workings of the EVS department. Demonstrates excellent customer service. Acts in a professional manner at all times. Takes part in activities such as (but not limited to) Patient Surveys and Patient Room Inspections. Assists in patient room cleaning to address immediate concerns. Evaluates cleaning protocols are followed and cleaning results are consistent with high quality outcomes.

“I love hearing someone say Diana, “I did it”. Whether it be learning a new cleaning technique or graduating into a new degree program. “They did it”. It feels awesome to be a part of the “We did it” Culture”.

“I have met champions. People who want to see our economic workforce develop and grow to support our 18 counties we provide care for”.

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